Support & Maintenance
Keep your systems running smoothly with SLA-based support, proactive monitoring, and expert maintenance. From SAP B1 AMC to custom application support — we are here when you need us.
Reliable Support That Keeps Your Business Running
Your systems do not stop working at 5 PM, and neither do we. Our support and maintenance services are built around clear SLAs, proactive monitoring, and a dedicated team that knows your infrastructure inside out. We do not just respond to problems — we prevent them.
Whether you need an annual maintenance contract for SAP Business One, ongoing support for custom applications, or managed infrastructure monitoring — we offer three support tiers that scale with your needs. Every tier includes structured ticketing, escalation procedures, and regular reporting.
Since 2009, we have maintained production systems for manufacturing, pharmaceutical, distribution, and technology companies worldwide. Our support engineers bring deep technical expertise in SAP B1, PostgreSQL, SQL Server, Linux, cloud infrastructure, and custom application stacks.
Choose Your Support Level
Three tiers designed for different levels of operational criticality. All tiers include structured ticketing and monthly reporting.
Basic
For businesses that need occasional support and scheduled maintenance.
- Email support (business hours)
- 24-hour response time
- Monthly system health check
- Quarterly security patching
- Ticket portal access
- Monthly summary report
Standard
For businesses that depend on their systems for daily operations.
- Email + phone support (extended hours)
- 4-hour response for critical issues
- Weekly system monitoring
- Monthly security patching
- Proactive performance tuning
- Dedicated support engineer
- Weekly status report
- 8 hours/month included support
Premium
For mission-critical systems that require maximum uptime and rapid response.
- 24/7 email + phone support
- 1-hour response for critical issues
- Real-time monitoring & alerting
- Weekly security patching
- Proactive issue prevention
- Named senior engineer
- On-site visits (quarterly)
- 20 hours/month included support
- Quarterly business review
- Priority access to development team
Comprehensive Support Services
From SAP B1 maintenance to database administration — every aspect of your IT operations, covered.
SAP B1 Annual Maintenance
Comprehensive AMC covering system updates, bug fixes, performance tuning, and functional support. Includes remote and on-site visits.
Application Support
Bug fixes, feature enhancements, and ongoing maintenance for custom applications. Dedicated support engineers assigned to your account.
Performance Monitoring
Proactive monitoring of servers, applications, and databases. Automated alerts for anomalies before they become outages.
Security Patches & Updates
Regular security patching, OS updates, and vulnerability remediation. Keep your systems hardened against emerging threats.
Helpdesk & Ticketing
Structured ticket management with priority classification, SLA tracking, and escalation procedures. Email, phone, and portal access.
Database Administration
PostgreSQL, SQL Server, and HANA database tuning, index optimisation, query analysis, and capacity planning.
Backup & Recovery
Automated backup schedules, offsite replication, and tested recovery procedures. Regular DR drills to validate your backup strategy.
SLA-Based Response
Guaranteed response and resolution times tied to ticket priority. Monthly SLA reports with uptime metrics and incident summaries.
Support That Goes Beyond Ticketing
We Built It, We Support It
Many of the systems we support were built by our own team. That means no knowledge gaps, no learning curves, and faster resolution times.
Proactive, Not Reactive
We monitor systems proactively and fix issues before they impact your operations. Prevention is always cheaper than recovery.
Direct Access to Engineers
No first-line script readers. You talk directly to the engineers who understand your systems and can resolve issues immediately.
Transparent Reporting
Monthly reports with SLA compliance, ticket summaries, system health metrics, and recommendations. No black boxes.
Need Reliable IT Support?
Tell us about your systems and support requirements. We will recommend the right tier and provide a detailed quote — no obligation.